{"id":800,"date":"2026-01-15T12:27:26","date_gmt":"2026-01-15T12:27:26","guid":{"rendered":"https:\/\/harmonyfac.com\/?page_id=800"},"modified":"2026-02-17T19:31:06","modified_gmt":"2026-02-17T19:31:06","slug":"personal-assistant","status":"publish","type":"page","link":"https:\/\/harmonyfac.com\/index.php\/personal-assistant\/","title":{"rendered":"PERSONAL ASSISTANT"},"content":{"rendered":"\t\t
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personal assistant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Harmony<\/strong> Facilitation & PPL: Strengthening CDPAP for You<\/b> <\/span><\/p>\n

Harmony Facilitation is excited to be an approved facilitator for the Consumer Directed Personal Assistance Program (CDPAP).<\/span>
<\/span>We have partnered with the statewide fiscal intermediary, Public Partnerships LLC (PPL), to make sure you continue receiving the best care from your trusted personal assistants.<\/span><\/p>\n

What This Means for You<\/b><\/p>\n

All Consumers and their Personal Assistants must be registered with PPL in order for consumers to receive CDPAP services and PA’s to begin providing services.<\/span><\/p>\n

Registration Information<\/b><\/p>\n

All Consumers must be registered with PPL and have an active service authorization in order to receive CDPAP services. Personal Assistants must also be fully registered with PPL and associated to a consumer to provide CDPAP services.<\/span> Registration can be done online via PPL\u2019s system, <\/span>PPL@Home<\/a>.<\/strong><\/p>\n

If you would like<\/strong> to receive registration assistance over the phone, kindly complete the contact form on this page, or call 855.854.2766. <\/span>Our dedicated PPL Team will be reaching out to you to start the process.<\/p>\n

To view PPL\u2019s payroll calendar,<\/span> click here <\/a><\/span>.<\/strong><\/p>\n

Electronic Visit Verification<\/b><\/p>\n

There are two EVV options for consumers and PAs:<\/p>\n

Option 1: Mobile App<\/b><\/p>\n

<\/b>Download the <\/span>Time4Care<\/a><\/strong> mobile application on your smartphone. The consumer and PA can each download the app separately on their phones, or the consumer can use the PA\u2019s phone to review and approve shifts. If you have an Android device, use this link to download from Google Play:<\/span>
<\/span>Link for Android phone:<\/b> Click Here
<\/a><\/strong>Link for iPhone:<\/b> Click Here<\/strong>
<\/span>
<\/span><\/a>Option 2: Using a Telephony<\/b><\/p>\n

Use a landline or the consumer\u2019s cell phone that is registered with PPL<\/strong> to call in and out through the EVV phone line at 833-278-3959<\/strong>, and follow the steps below.
The phone number used must match the phone number on file with PPL, regardless of whether it is a landline or a cell phone.<\/em><\/p>\n

1. Select Option 1 to indicate that you are the caregiver<\/span>
<\/span>2. Enter your eight-digit date of birth<\/span>
<\/span>3. Enter the last four digits of your Social Security Number<\/span>
<\/span>4. Select your consumer from the automated list<\/span>
<\/span>5. Follow the prompts to clock in or out<\/span><\/p>\n

Consumer approval of PA hours worked<\/b>
<\/b>In order for PAs worked hours to be processed, the consumer or DR must approve all hours worked each week by Sunday at 12 PM for it to be processed in PPL\u2019s weekly payroll. There are 3 ways for consumers\/DRs to view and approve hours worked: Time4Care, PPL@Home or via Telephony<\/span><\/p>\n

Logging Missed Time<\/b>
<\/b>There are 3 ways for PAs to log missed time: <\/span>Time4Care or PPL@Home<\/b>
<\/b><\/p>\n

Logging missed time via the Time4Care app<\/b>
<\/b>To log time in Time4Care for hours that you were not able to use the app, i.e. Sabbath, please log into Time4Care and tap add past shift from the dashboard.<\/span>
<\/span>Logging missed time via Telephony<\/b>
<\/b>To log missed time via phone, please dial <\/span>833-278-3959<\/b> and follow the prompts for logging missed time<\/span>
<\/span>Logging missed time via PPL@Home<\/b>
<\/b>To log missed time via <\/span>PPL@Home <\/a><\/strong>,<\/strong> log in with your username and password and navigate to the timesheet tab.<\/span><\/p>\n

All paper timesheets must be submitted along with a paper timesheet exception form. <\/b><\/p>\n

To access a timesheet exception form, please click here<\/strong>
<\/b><\/a>To access PPL\u2019s timesheet, please <\/span>click here<\/strong>
<\/span><\/a>
<\/span><\/a>Completed timesheets must be submitted to PPL via one of the 3 options below:<\/span>
<\/span>\u2022 Fax: 1-844-244-4384<\/span>
<\/span>\u2022 Email: <\/span>NYCDPAP_TS@pplfirst.com<\/span>
<\/span>\u2022 Mail: Public Partnerships LLC, <\/span>17 Plaza Drive, Latham, NY 12110.<\/span><\/p>\n

All time entries, including paper timesheets, are due for submission to PPL each Saturday at 11:59 p.m. ET<\/strong>. Please submit only one timesheet to avoid processing delays. Paper timesheets must be submitted using PPL\u2019s official New York CDPAP timesheet<\/strong>. Timesheets from other sources or programs will not be accepted.<\/p>\n

In order for a PA\u2019s worked hours to be processed, the consumer or DR must approve all hours worked each week by Sunday at 12 PM<\/strong> for inclusion in PPL\u2019s weekly payroll. There are three ways for consumers\/DRs to view and approve hours worked: Time4Care, PPL@Home, or via Telephony<\/strong>.<\/p>\n

No smartphone, tablet, or internet?<\/strong><\/p>\n

Medicaid members may qualify for a free smartphone through a federal program. Consumers can apply for this benefit at www.lifelinesupport.org<\/a>.<\/strong><\/p>\n

Resources, Assistance & Frequently Asked Questions<\/b><\/p>\n

For a blank PPL Timesheet, <\/span>click here<\/a>.<\/strong>
<\/span>To view PPL’s dedicated FAQ section, <\/span>click here<\/a>.<\/strong>
<\/span>To view PPL\u2019s payroll calendar, <\/span>click here<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

personal assistant Harmony Facilitation & PPL: Strengthening CDPAP for You  Harmony Facilitation is excited to be an approved facilitator for the Consumer Directed Personal Assistance Program (CDPAP).We have partnered with the statewide fiscal intermediary, Public Partnerships LLC (PPL), to make sure you continue receiving the best care from your trusted personal assistants. What This Means […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-800","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/pages\/800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/comments?post=800"}],"version-history":[{"count":58,"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/pages\/800\/revisions"}],"predecessor-version":[{"id":1366,"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/pages\/800\/revisions\/1366"}],"wp:attachment":[{"href":"https:\/\/harmonyfac.com\/index.php\/wp-json\/wp\/v2\/media?parent=800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}